Contact Customer Support | BANDAI NAMCO Entertainment Inc. FAQ_en (2024)

What are the system requirements for registering a Bandai Namco ID?

Can I integrate information from multiple Bandai Namco IDs?

What kinds of services can I use with my Bandai Namco ID?

Is there a fee for signing up for a BANDAI NAMCO ID?

How do I delete my BANDAI NAMCO ID?

Can a minor sign up for a Bandai Namco ID?

Can I use Banacoins from any of the Bana Passport Cards linked to my BANDAI NAMCO ID?

Important: How do I link an already existing BANDAI NAMCO ID with a social media account?

On what operating systems do Bandai Namco ID services run?

What is a Bandai Namco ID?

I received the error message: "The e-mail address you entered is already in use." and could not sign up.

What is a Customer ID?

What is a Family Group?

How do you create a Child Account?

I could not reach the registration screen from the URL provided in the registration confirmation e-mail.

I have deleted my social media account and cannot log in anymore.

I want to check which services a Child Account is using.

How do I update my registered information (e-mail address, password, nickname, link a social media account, etc.)?

How do I update my registered information (e-mail address, password, nickname, link a social media account, etc.)?

I forgot my Bandai Namco ID and password that was linked to my game data. Is there any way to find it?

I have forgotten my password and cannot log in.

I would like to change my e-mail newsletter preferences.

Can Child Accounts log in with social media (Facebook, Twitter, Apple ID, LINE)?

How many Child Accounts can be added to a Family Group?

I want to check the members of my Family Group.

Where can I check my Customer ID?

I would like to change my e-mail newsletter preferences.

How do I prevent unauthorized access to my account?

I have forgotten the e-mail address I used to sign up and cannot log in.

Does the e-mail address entered for registration have to be one that is currently in use?

I am unable to click on the URL provided in the registration confirmation e-mail.

I have forgotten the password for my social media account and cannot log in.

I have forgotten the e-mail address I used to sign up and cannot log in.

I am no longer able to access the e-mail address I used to register. Can I still log in?

I received the error message: "Your e-mail address or password is either wrong or unregistered." and cannot log in.

I received the error message: "Login to your account is restricted because the wrong password was entered too many times." and could not log in.

How does the "Keep me logged in" feature work?

Please tell me more about Bana Passport Cards.

How can I use the service in full-screen mode?

Where do I go to submit an inquiry about the content of a specific service (game, app, or site)?

[Maintenance] [SAOVS] During the maintenance, I deleted my Bandai Namco ID that linked to my game account. Is it possible to resume playing? During the maintenance, I forgot my Bandai Namco ID that was linked to my game account. Is it possible to resume playing?

The message "A Child Account is required to use this service." is displayed, and I cannot log in.

Can I change the information registered in a Child Account?

What if I want to leave a Family Group?

When will the parent or guardian's account receive notifications?

The message "A Child Account is required to use this service." is displayed, and I cannot log in.

The message "A Child Account is required to use this service." is displayed, and I cannot log in.

I did not receive the confirmation code upon registering my e-mail address.

Am I required enter my ID and password every time I log in?

Can a Child Account become a regular account?