TRAFFIX hiring Director of Key Accounts in United States | LinkedIn (2024)

As a TRAFFIX Director of Key Accounts, you will be responsible for managing the branch operations team; as well as, coordinating responsibilities between other functional areas of the branch. As a member of the management team, you will be accountable to contributing to the overall success and profitability of the branch.

You will be the liaison between TRAFFIX and the clients in your care. Your primary responsibility will be to build a strong, professional relationship with your accounts. To do this, you will listen to their needs and assess the challenges they have. In coordination with the sales representative, you will design unique solutions using TRAFFIX wide range of transportation services to provide the client with value, while making their jobs easier.

What does a day in the life of a Director of Key Accounts look like?

A day in the life of a TRAFFIX Director of Operations includes some or all of the following:

• Oversees all the Key Account Manager representatives in your respective branch
• Building and maintaining customer relationships
• Identifying further business opportunities to expand our business with your clients
• Monitoring trends and changes to a customer’s purchase behaviour and following up to determine the root cause
• Keeping the sales representative abreast of any changes to the client’s business and resolving any internal issues that may be responsible for those changes
• Notifying the sales representative of any competitor actions that may be drawing our customer’s business away from TRAFFIX
• Proactively identifying potential problems and resolving them before they escalate
• Provide adhoc rates to clients upon request or in response to automated load tendering sites
• Monitor loading, unloading and appointments – follow up with customers regarding delays, missed appointments and late arrivals
• Writing client-specific SOPs and training back up Account Managers to cover you during vacation and/or other time off
• TRAFFIX business intelligence software, you will generate reports, develop sales strategies and targets to present to the Branch Director(s)
• a highly productive team with a positive management style conducive to the TRAFFIX cultural values
• and implementing guidelines for employee evaluations, recruitment, and promotion.
• escalation point assistance for high level issues with loads
• other team members when required.

Who are you?

You are a compassionate leader that trusts your team to work hard without being micromanaged; however, you are ready to step in when one of your reports is struggling.

Customer service is the name of the game! You are committed to finding ways to constantly delight your clients to ensure they view TRAFFIX as a valuable business partner.

Nothing gets past you. You pay close attention to detail and ask all the right questions to find the answers you are looking for.

When a problem comes your way – you face it head on. You look for creative ways to solve the problem and use the opportunity to learn, so you can handle similar issues like a pro the next time.

You are a sales enthusiast! While hunting for new business isn’t necessarily appealing to you, you are driven to grow the accounts you manage.

“That isn’t my job” is a phrase you never use. As a member of a team, you understand that sometimes you need to lend a hand in other areas for the good of the client.